Frequently Asked Questions

Frequently Asked Questions (FAQs)

Welcome to the Elite Physio FAQ section! Here, we’ve compiled answers to common questions about our clinic, services, and therapies to help you feel informed and confident.
General Questions
Physiotherapy is a healthcare profession focused on improving mobility, function, and quality of life through physical methods like exercises, manual therapy, and education.
Anyone experiencing pain, injuries, mobility issues, or recovering from surgery can benefit from physiotherapy. It’s suitable for people of all ages.
No, you don’t need a referral to book an appointment, but some insurance plans may require one for coverage.
Typically, sessions last between 30 and 60 minutes, depending on the treatment plan and individual needs.
The number of sessions varies based on your condition, goals, and rate of progress. Your physiotherapist will recommend a personalized plan after your assessment.
Wear comfortable, loose-fitting clothing that allows easy movement. For specific treatments like pelvic floor therapy, your therapist will advise on appropriate attire.
While some techniques might cause mild discomfort due to tight muscles or scar tissue, your therapist will ensure you're comfortable during treatment.
Yes, physiotherapy can effectively manage chronic pain by addressing its underlying causes and teaching pain management strategies.
Manual therapy involves hands-on techniques to manipulate muscles, joints, and tissues for pain relief, improved mobility, and faster healing.
Yes, all our physiotherapists are fully licensed and certified in their respective fields of specialization.
Specific Treatments
Pelvic floor therapy focuses on treating issues related to pelvic muscles, such as incontinence, pelvic pain, or postpartum recovery.
Acupuncture involves inserting thin needles into specific points on the body to stimulate healing, reduce pain, and improve overall well-being.
Dry needling targets trigger points in muscles to relieve pain and tension, whereas acupuncture is a holistic approach rooted in Traditional Chinese Medicine.
Dry cupping uses suction cups placed on the skin to improve blood flow and relieve muscle tension.
Yes, physiotherapy is highly effective in managing and recovering from sports-related injuries by restoring strength, flexibility, and function.
Vestibular rehab treats dizziness, vertigo, and balance disorders through specialized exercises to retrain the inner ear and brain.
Treatment for TMJ (jaw joint) disorders includes exercises, manual techniques, and education to relieve jaw pain and improve function.
Kinesiology taping (K-taping) provides support to injured muscles and joints while allowing movement, reducing pain, and improving circulation.
IASTM (Instrument Assisted Soft Tissue Mobilization) uses specialized tools to treat soft tissue injuries, reduce tension, and enhance healing.
Yes, our physiotherapists work with patients to create post-surgical rehab plans that restore mobility, strength, and functionality.
Insurance and Billing
Yes, we accept most major insurance plans. Please contact us or check with your provider for coverage details.
Yes, we offer direct billing to many insurance providers for your convenience.
We accept cash, credit cards, debit cards, and e-transfers.
Coverage varies by provider and policy. Some services like acupuncture or dry needling may require additional approvals.
We offer flexible payment options and can work with you to ensure affordability.
If direct billing isn’t available for your plan, payment is required after each session.
Absolutely. We provide detailed invoices for you to submit to your insurance provider.
Contact your insurance provider and inquire about your plan’s coverage for physiotherapy services.
Our team can help modify your treatment plan while maintaining its effectiveness to align with any budget constraints.
Yes, we have a 24-hour cancellation policy. Late cancellations or missed appointments may incur a charge.
Appointments
You can book appointments online, over the phone, or by visiting our clinic in person.
Yes, you can modify or cancel your appointment, but please provide 24 hours' notice to avoid fees.
We accommodate same-day appointments whenever available. However, booking in advance is recommended.
Scheduling 1-2 weeks in advance ensures availability, especially for popular time slots.
Bring your health card, insurance details, referral (if applicable), and any medical reports related to your condition.
Your first visit includes a comprehensive assessment, discussion of your condition, and the creation of a personalized treatment plan.
Yes, you can request to work with a particular therapist based on your preferences or needs.
Post-Treatment Care
Many patients feel some relief after one session, but significant progress generally requires several sessions.
Yes, your physiotherapist will guide you through home exercises to enhance and maintain your recovery.
Mild soreness is normal after physiotherapy. Use ice or heat as recommended, and contact your therapist if the discomfort persists.
Your therapist will advise you on activity modifications to prevent aggravating your condition while you heal.
Other Common Questions
Yes, physiotherapy can address pregnancy-related issues like back pain, pelvic discomfort, and postural changes.
Yes, we provide pediatric physiotherapy for children with developmental delays, injuries, or conditions requiring treatment.
Absolutely. Physiotherapy strengthens muscles, improves mobility, and provides techniques to avoid recurrences.
Improved mobility, reduced pain, and progress in your therapy exercises are common signs of effective treatment. Feel free to contact us if you have other questions! We’re happy to help you feel comfortable and confident on your wellness journey.